Legal Information

Data Controller. NexovanceSystems, located at Calle San Robustiano 8 B, Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website.

Data We Collect. When you submit a contact form, we collect your name, email address, and the content of your message. We do not collect special category data, financial information, or data from minors under 16 years of age.

Purpose and Legal Basis. Your personal data is processed solely to respond to your inquiry and provide the services you request. The legal basis for processing is Article 6(1)(b) of the EU General Data Protection Regulation (GDPR) — performance of a contract or pre-contractual measures taken at your request.

Data Retention. Contact form submissions are retained for a maximum of 12 months from the date of submission, unless an ongoing business relationship is established. After this period, personal data is securely deleted or anonymized.

Third-Party Sharing. We do not sell, trade, or share your personal data with third parties except where required by law or where a service provider acts as a data processor under a written agreement (e.g., email hosting, payment processing via Stripe).

Your Rights. Under the GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Exercising Your Rights. To exercise any of these rights, contact us at [email protected] or write to Calle San Robustiano 8 B, Madrid, Spain. We will respond to your request within 30 days.

What Are Cookies. Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and function correctly.

Essential Cookies. This website uses only strictly necessary cookies required for basic site functionality. These include a session cookie for layout preferences and a cookie to remember your cookie consent choice. No third-party analytics, advertising, or tracking cookies are used.

Cookie Consent. Upon your first visit, a cookie banner is displayed. By clicking "EXPLORE_SPACE" or continuing to browse, you consent to the use of essential cookies. Your consent choice is stored locally on your device via localStorage and is not transmitted to any server.

Managing Cookies. You can clear cookies at any time through your browser settings. Disabling essential cookies may affect the basic functionality of this website.

Changes to This Policy. NexovanceSystems reserves the right to update this Cookies Policy. Any changes will be reflected on this page with an updated effective date.

Service-Based Work. NexovanceSystems provides digital services including web development, localization, design, and consulting. As all work is performed to order and customized to each client's specifications, refunds are evaluated on a case-by-case basis.

Cancellation Before Work Begins. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days.

Cancellation During Development. If work has already begun, a partial refund may be issued based on the percentage of work completed at the time of cancellation. Milestone-based billing ensures transparency — you only pay for completed milestones.

Completed Work. Once a milestone or project phase has been delivered and accepted, no refund is available for that phase. All deliverables and intellectual property are transferred upon final payment.

Dispute Resolution. If you are dissatisfied with any deliverable, contact [email protected] within 14 days of delivery. We will review the issue and, where reasonable, offer revisions at no additional cost.

Payment Processing. Refunds are processed via the original payment method within 10–14 business days. Transaction fees charged by third-party payment processors (e.g., Stripe) are non-refundable.

1. Acceptance of Terms. By accessing or using the services provided by NexovanceSystems ("the Company"), located at Calle San Robustiano 8 B, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services. NexovanceSystems provides web development, multilingual platform engineering, localization, design, SEO, and related digital services. The specific scope, deliverables, timelines, and pricing for each project are defined in a separate written agreement or proposal.

3. Payment Terms. Invoices are issued according to the agreed milestone schedule. Payment is due within 14 days of invoice date. Late payments incur a 1.5% monthly interest rate. All prices are quoted in Euros (€) exclusive of VAT unless stated otherwise.

4. Intellectual Property. Upon full payment, all intellectual property rights for deliverables are transferred to the client. NexovanceSystems retains the right to display completed work in its portfolio unless the client objects in writing. Pre-existing tools, frameworks, and libraries used in development remain the property of NexovanceSystems.

5. Confidentiality. Both parties agree to keep confidential any proprietary information exchanged during the course of the engagement. This obligation survives termination of the agreement for a period of 24 months.

6. Limitation of Liability. NexovanceSystems' total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

7. Termination. Either party may terminate the agreement with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

8. Governing Law. These terms are governed by the laws of Spain. Any disputes shall be resolved in the competent courts of Madrid, Spain.